Privacy Policy


Prestige Legal Group’s (PLG) utmost priority is to safeguard the privacy of your data. This Privacy Policy outlines our guidelines and procedures concerning the gathering, utilization, and disclosure of personal information. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), ensuring that we handle your personal information by these principles. The Australian Privacy Principles can be accessed from the website of  The Office of the Australian Information Commissioner.

What constitutes “Personal Information”, why do we gather it, and how is it employed?

“Personal Information” refers to data or viewpoints that can identify an individual. We gather this information to assess your circumstances, provide general guidance, and offer appropriate services. We obtain Personal Information through different channels, including electronic communication, phone conversations, email exchanges, and form submissions on our website, 

Additionally, we may receive information from third parties like social media platforms and publications. Please note that we cannot assure the accuracy of external website links or the privacy policies of third-party services.

We gather your “Personal Information” primarily to deliver our services to you. If you become our client, we will collect comprehensive details about you, your family, your employer, and other pertinent parties, as necessary for the services you have engaged us for. This data may encompass your name, address, contact number, date of birth, and marital status. We may acquire this information through voluntary questionnaires completed by you and from third-party sources such as employers and educational institutions.

We utilise this information to offer immigration consulting services in compliance with legal requirements. Additionally, we may use your “Personal Information” for secondary purposes that are closely connected to the primary purpose, as long as such use or disclosure would be reasonably anticipated by you.

We may email you with the requested relevant information, updates regarding changes in the Migration Act/Regulations/Policies, and marketing emails containing free downloads, products, webinars, events, blog posts, videos, and reports. You have the option to unsubscribe or decline these updates. When we collect personal information for transactions, credit card verification, or placing orders, we acknowledge that your consent is limited to those specific purposes.

Upon engaging our services, we will communicate essential information to you via both our automated Customer Relationship Management (CRM) system and direct, non-automated emails. While you have the option to withdraw your consent for receiving emails, we will need to have a discussion to ensure the uninterrupted provision of our top-quality service.



Online Security

Any personal information that you provide to us on our website (for booking or for assessment purposes) is protected by our server. You can verify our server’s security by clicking on the lock icon in your browser before the name of our webpage  

We collect clicket room data in our HTTP logs. These logs are only used internally for statistical purposes.


Privacy Protection and Personal Information Access

In order to safeguard your privacy, we employ reasonable measures to verify your identity before granting access to information. You have the right to access, update, and correct your “Personal Information” held by us, with certain exceptions. To request access to your Personal Information, please contact us. While Prestige Legal Group (PLG) does not impose a fee for access requests, an administrative fee may be charged for providing a copy of your Personal Information. To ensure your privacy, we may request identification from you before releasing the requested information.


Maintaining Accurate Personal Information

We are dedicated to ensuring the accuracy, currency, and completeness of your Personal Information. If you discover any outdated or inaccurate information, please inform us promptly so that we can update our records and continue delivering high-quality services to you.


Personal Information Security

We implement reasonable measures to safeguard your personal information against unauthorized access, loss, misuse, modification, or disclosure. Our data storage and privacy practices adhere to industry standards in accordance with the “Code of Conduct

We make every effort to maintain accurate, reliable, and complete information about you. To safeguard your personal data, we employ various safeguards, including administrative, technical, and physical measures, to prevent loss, misuse, unauthorised access, or disclosure. Our employees undergo training to handle your data responsibly.


Handling Sensitive Information

We gather sensitive personal data concerning factors such as race or ethnicity, sexual orientation, physical or mental health status, character-related issues or previous convictions, political opinions, membership in a political association, and religious or philosophical beliefs. Such data receives the utmost level of protection. Sensitive information will only be used for its original intended purpose, and we will not employ it for any other purpose unless you provide consent or if the secondary purpose is related to the initial one and is deemed necessary or authorized by law.


Data Storage and Security

As our client, your data may be stored on our secure server. Access to client files is limited to Immigration Lawyers/Registered Migration Agents working on your case, and it is protected by passwords and accessed through the secure portal. Our customer databases are hosted and managed by Migration Manager, while our website operates and hosted through VentraIP Australia, enabling us to connect and offer our services to you. Your information is encrypted and stored on secure servers behind firewalls, utilizing ISO27001 the internationally recognised standard for information security management. For more information on Migration Manager’s compliance please refer to this link.


Data Retention Policy

Typically, we will retain your data as long as we have a valid reason to do so. Our legal obligations, as outlined in the “Code of Conduct” and necessitate retaining client files for a period of seven years from the last entry, unless specified otherwise by law.


Involvement of Third Parties

To streamline our business operations and ensure compliance, we utilize services offered by third-party providers, including payment gateways, CRM systems, project management software, and specialized industry software. Generally, these third-party providers will only collect, use, and disclose your information to the extent necessary for performing the tasks we have assigned them. Each payment gateway and third-party service has its own privacy policies that govern the handling of data. We recommend reviewing their respective privacy policies to gain a better understanding of how your personal information will be treated by these providers.


External Links and Privacy Responsibility

When you click on links provided on our website,   you may be directed to other websites. It is important to note that the privacy policies of these external websites are solely their own responsibility, and we recommend that you review them. If you leave our website or are redirected to a third-party site or application, please be aware that we are no longer responsible for the privacy practices of those third parties.


Privacy Policy Updates

Our Privacy Policy may be updated from time to time to reflect changes in laws or privacy practices. We recommend checking the Privacy Policy regularly for any updates. If you wish to access, correct, or update your personal information or if you have any inquiries regarding our privacy policy, please feel free to contact us directly.

Need more information or have questions that your seeking answers for?


Our experienced immigration specialists can make all the difference, talk to us about your
matter with ease and let us assist you in navigating to a successful outcome.

Give us a call at +61 3 9125 8872  or Contact Us online.

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